We're here to help
Something wrong at the register? The built-in tools and the common questions below solve many cases, and our team takes over whenever you need us.
A problem with the app?
Two keys to know, right at the register.
F12 System diagnostics
A health check of the register, the local network, the internet, the printers and the payment terminals. It works even with no internet, and the Health tab tells you what to check.
F1 Documentation
Opens the AzimutPOS wiki at the register: step-by-step guides for selling, setup and troubleshooting. Also in the dashboard, under Support > Wiki.
Common questions
- My printer isn't printing?
- Check the paper, the lid and the cable. After a power cut or a network change, the printer may have a new address: the Printers tab of the diagnostics (F12) shows its status and paper, and prints a test page.
- The payment terminal won't connect?
- Make sure it is on, at its idle screen, plugged in and seated in its dock, and on the same network as the register (not the guest Wi-Fi). The Payment terminals tab of the diagnostics (F12) checks each one.
- The register is offline?
- Check that the computer (not just the screen) is on, then the network cable or Wi-Fi. The diagnostics (F12) work even with no internet: the Health tab tells you where to look.
- An employee can't sign in with their PIN?
- If they are already signed in on another register, sign out there first. A recently changed PIN must be re-synced to the register from the dashboard; also check that the employee record is active.
- The cash drawer won't open?
- Check that it isn't locked with its key, then that its cable is plugged into the drawer port (smaller than a network port).
- Is AzimutPOS down?
- Check the services status page, also in the dashboard under Support > Services status.
Open a support ticket
Sign in to the dashboard, then go to Support > Support Tickets and choose New ticket. Attach the diagnostics report (F12, Save report): it helps us find the cause faster.
E-mail support
No access to the dashboard? Write to us; we answer from 9 a.m. to 6 p.m. on business days.