The paid service plans all have access to the technical support phone number and voicemail, in addition to offering priority response time on service tickets depending on the plan chosen.

Here is a definition of the plans

• Free plan:
  24×7 Email Support, 24×7 Online Video Tutorials and self-service Knowledge Base.
• Basic plan:
  $25/month, 5 minutes call included and $2 per additional minutes. 24-48 hour response time.
• Bronze plan:
  $45/month, 15 minutes call included and $2 per additional minutes. 12-24 hour response time.

• Silver Plan:
  $85/month, 30 minutes call included and $2 per additional minutes. 6-12 hour response time.

• Gold Plan:
  $125/month, 45 minutes call included and $2 per additional minutes. Response time of less than 6 hours

• Platinum Plan:
  $225/month, 60 minutes call included and $2 per additional minutes. 1-2 hour response time.